How Customer Feedback Drives Business Growth and Sparks Innovation

How Customer Insights Propel Business Growth and Innovation

72 % percent of employees believe their performance would benefit from corrective feedback from their leaders. When delivered appropriately, 92% consider negative feedback effective for improvement. Feedback not only enhances work performance but also boosts employee engagement.

• 72% of employees believe their performance would improve with corrective feedback from leaders.

• When delivered appropriately, 92% of employees view negative feedback as effective for performance improvement.

• Feedback not only enhances work performance but also boosts employee engagement.

Clear roles and responsibilities

When employees understand their roles and responsibilities clearly, they feel more empowered and motivated to contribute effectively to the organisation's goals.

• Understanding of Organisation's Mission and Goals: Employees who grasp the broader purpose and objectives of their organisation are more likely to feel connected to its mission, leading to higher levels of engagement and commitment.

• Access to Resources: Having the necessary resources to perform their job roles efficiently is crucial for employee satisfaction and engagement. This includes access to tools, technology, training, and support needed to excel in their positions.